Support

DynaScan’s warranty obligations are limited to the terms set forth below:

DynaScan warrants its professional LCD display product delivered new to the original purchaser against defects in materials and workmanship for THREE (3) YEARS from the date of original purchase.

If a product is found to be defective in material and workmanship during the Limited Warranty Period, DynaScan will, at its sole option, (a) repair the product at no charge with new or reconditioned parts, or (b) replace the product with a functionally equivalent product. A replacement part or product assumes the remaining warranty of the original part or product, or NINETY (90) DAYS from the date of replacement or repair, whichever provides a longer coverage. When a part or product is replaced, any replacement item becomes your property and the replaced item becomes DynaScan’s property.

OBTAINING WARRANTY SERVICE

You must contact DynaScan and identify the unit by its model number, serial number and date of purchase, and furnish a brief description of the problem. You may be required to provide a proof-of-purchase such as the original invoice.

DynaScan will first attempt to assist you in resolving the issues over the telephone or via email. If it is determined that the issue cannot be resolved, DynaScan will issue a Return Merchandize Authorization number (RMA) and will contact you to arrange the delivery of the replacement product.

You will be responsible for re-packing the defective part or product in its original packing material. DynaScan will send you the replacement item and will retrieve the defective one at the same time. Removal and/or installation cost of the part or product are your responsibility.

If a part or product is returned and subsequently deemed to have no fault or defect covered under this warranty, DynaScan may charge you for all costs and expenses incurred in connection with providing the warranty.

WARRANTY EXCLUSIONS

This Limited Warranty applies only to products manufactured by DynaScan that can be identified by the “DynaScan” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any accessory that may be provided with products or any software, even if packaged or sold with DynaScan hardware. Non-DynaScan manufacturers, suppliers, or publishers may provide their own warranties.

DynaScan is not liable for any damage to or loss of data or other information stored on any media, or any non- DynaScan product or part not covered by this warranty.

This warranty does not apply to:

• Damage caused by natural disaster, accident, abuse, misuse, misapplication, improper integration, neglect, floods, electric power fluctuations and/or spikes.
• Damage caused by operating the product outside its parameters and/or environment as specified on the product datasheet, including but not limited to, exposing the product to temperatures exceeding its operating and storage ratings, exposing indoor product to conditions such as water, excessive humidity, salty air, and/or dust, whether unprotected or inside an enclosure.
• Damage caused by service, including upgrades and expansions, performed by anyone who is not a DynaScan Authorized Service Provider.
• A product or a part that has been tempered with or modified without DynaScan’s approval.
• Damage to the product due to shipment.
• Normal wear and tear.
• Latent image, image retention or “burn-in” resulting from displaying a static image for long periods.
• If a serial number has been removed, modified or defaced.

DISCLAIMER

DYNASCAN DOES NOT PROVIDE ANY RECOMMENDATIONS OR APPROVAL, WHETHER EXPLICIT OR IMPLIED, NOR CAN IT BE HELD ACCOUNTABLE OR LIABLE FOR ANY INTEGRATION BY THIRD PARTIES OF ITS DISPLAYS, INCLUDING BUT NOT LIMITED TO, INTEGRATING THE DISPLAYS INTO KIOSKS AND/OR OTHER ENCLOSURES, OR EMBEDDING THEM INSIDE FURNITURE AND WALLS. BUYER IS RESPONSIBLE FOR ENSURING THAT SUCH INTEGRATION WILL MAINTAIN THE DISPLAYS WITHIN THEIR OPERATING PARAMETERS AT ALL TIMES. ANY PICTURE, DRAWING, SIMULATION OR RENDERING SHOWING PRIOR INTEGRATION BY OTHERS, WHETHER PROVIDED BY DYNASCAN OR NOT, SHALL NOT BE CONSTRUED AS DYNASCAN’S APPROVAL OF SAID PRIOR INTEGRATION.

LIMITATIONS

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. DYNASCAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF DYNASCAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NO DYNASCAN RESELLER, AGENT, OR

EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

DYNASCAN IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH DYNASCAN PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. D YNASCAN SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.

CONTACTING DYNASCAN

To obtain warranty service for your product, please contact DynaScan’s service department by email at support@dynascandisplay.com or by filling our online form at https://www.dynascandisplay.com/support/