DynaScan Technology, Inc. is a premier manufacturer of innovative digital display products. Our products are used around the world by some of the largest companies in retail, banking, transportation, and advertising. We are an agile, entrepreneurial organization that values teamwork and innovation with a strong focus on customer support to build lasting relationships.

We are looking for a qualified Field Application Engineer to support to service our customers and products. You will provide superior technical support before and after the sale, ensuring customer satisfaction while being able to communicate technical details and requirements to a non-technical audience.

Your day-to-day duties will involve diagnosing issues—both out in the field—and in our Irvine, California service facility. You will troubleshoot problems and find a solution. You will also test existing installations and make adjustments as necessary to optimize their use.

This position is based at our US headquarters in Irvine, California.

Job Responsibilities

• Provide technical support for customers via email, telephone, remote, and in-person troubleshooting and repair of LCD display products.
• Assisting with display product installation and configuration setup
• Process and manage support cases and service logs in our Customer Relationship Manager (CRM).
• Ensure completeness and accuracy of RMAs and service tickets and address all queries within the agreed-upon service-level agreement (SLA)
• Develop in-depth knowledge of products and solutions, stay up-to-date with new features and firmware updates
• Create and maintain technical documentation, including installation guides and troubleshooting procedures, maintain knowledge base, SOP, and all support documents and update as required
• Perform and document root cause failure analysis on customer-owned electronic devices and gather customer feedback and insights to provide input and liaise with R&D and FAE Engineering team for product improvements and enhancements.
• Assist with trade show and event preparation, setup, and dismantle
• Support our sales team with pre-sales and post-sales processes
• Manage and coordinate technical projects, and day‐to‐day operations as needed, including site visits to alternate locations for customer requirements.

Requirements and Qualifications

• 5 years of Hands-on work experience as an Electronic Service/Support Engineer or Technician in an AV-related field (Digital signage experience is a plus)
• Bachelor’s degree in electrical engineering or a related field is preferred
• Proficiency in 110/220v and low voltage electrical circuitry and components.
• Ability to read, interpret, and understand technical and non-technical documents; including, but not limited to product drawings and specifications.
• Strong knowledge of industrial maintenance practices and procedures.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and collaboratively in a dynamic and fast-paced environment with a Customer-focused mindset.
• Effective communication skills, both verbal and written, with the ability to convey complex technical information to non-technical audiences.
• Willingness to travel to customer sites as required (up 30-40%).